CLMBR

Help Center

FAQ


THE WORKOUT & MACHINE

  • About Us: How CLMBR Got Started

     

    Director of Training and Education, Christa Dellebovi, is at the CLMBR Headquarters in Denver giving you a behind the scenes look at how CLMBR came to life.

     

     

    CLMBR was started in 2019 by CEO Avrum Elmakis and is based out of Denver, Colorado. The CLMBR is the first vertical climbing machine to offer at-home connected fitness. The innovative design allows the user to burn calories while also strengthening major muscle groups. Vertical climbing is designed to provide an efficient full-body workout in only 30 minutes. 




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  • Bluetooth Compatibility

    The CLMBR is bluetooth compatible and users are able to connect with their wireless headphones and heart rate monitors. The machine pairs with most headphones and heart rate monitors, with the exception of Apple and Fitbit devices. The CLMBR screen will only be able to stream CLMBR content and classes, additional streaming services are not currently compatible. CLMBR is not able to receive audio from any external music source. 

     

    Please check back in for updates on new compatibility options offered in the future.

     

     

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  • How is CLMBR different from other vertical climbers?

    Vertical climbing is not new. Over the years, there have been countless iterations of the climbing machine, but until now, there have been minimal physical and technological improvements. CLMBR is the first climbing machine to completely rethink not only the design but also the user experience. 

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    At CLMBR, we have ditched the old ways of climbing and ushered in a new era of connected fitness. Equipped with a low maintenance, versatile structure and an engaging selection of OnDemand classes, CLMBR promises an innovative user experience, unlike any other climbing machine on the market. 

     

    The CLMBR has an open central design plan which allows for users to have an unobstructed view of their screen and maintain the proper climbing form, without any barriers. Standing at 88 inches (about 7’4) the CLMBR is perfect for most home gyms. The machine also includes built-in wheels that give the option of mobility and kevlar belts that offer minimal to no maintenance necessary.

     

    In addition to the attractive physical features of the CLMBR, it also boasts a collection of 400+ classes (guided climbs, collections, challenges, etc) which are included in the Connected Membership. Users can bring the studio to their living room by following along with our 9 Guides as they lead through climbs ranging from beginner to difficult.

     

    The CLMBR workout is low impact and guarantees a high caloric burn in only a matter of minutes by combining intense cardio and strength training. Resistance varies from 1-11 (lowest to highest) and user form can be shifted to engage different muscle groups. From arms and shoulders to glutes and hamstrings, the CLMBR is a full body workout that will have you feeling the burn after each climb.

     

    https://www.youtube.com/watch?v=MZ2hkOxD5_g

     

     




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  • Virtual Demos and Demo Locations

     

    CLMBR offers several demo locations across the country. Visit clmbr.com/locations to view the different demo locations near you. 

     

    If you are unable to visit the in-person demo locations, you can book a free virtual demo at clmbr.com/virtual-demo. On this one-on-one video call, you will have the opportunity to learn the features and benefits of CLMBR and ask questions in real-time. Find a time that works for you and book it with the list of times/dates available


    If you're interested in trying a live class, check out Studio CLMBR in Denver, Colorado!

     

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  • Benefits Of The CLMBR Workout

    Vertical climbing is easy on the joints and allows for life-long use without any negative consequences. Climbing eliminates any pounding on your joints and prevents erratic movement that could cause injury.  By combining cardio and strength training into one workout, CLMBR also allows the body to achieve higher caloric output in less time. Research has shown that vertical climbing can burn an average of 22.3 calories per minute and up to 800 calories in a 30 min session. 

    Superior Cardio + Strength

    The combination of cardio and strength training that CLMBR provides, allows the body to achieve higher output in less time. Vertical climbing tones your arms, shoulders, back, abs, glutes, and legs while also providing a calorie blasting cardio workout. Leg and arm day just became one.

    Higher V02 Max

    The maximum rate of oxygen consumption measured during incremental exercise, has been shown to be significantly greater during climbing. Studies have also shown that heart rate is higher while vertical climbing due to the enhanced blood flow and perfusion of arm muscles held overhead against the force of gravity during climbing exercise.

    Continued Caloric Burn

    Studies have shown that vertical climbing can burn an average of 22.3 calories per minute and up to 800 calories in a 30 min session Due to the push of higher VO2 max, this level of output allows the body to continue burning fat and calories for hours after the workout.

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  • CLMBR Machine Weight and Dimensions

     

    Less than 3 square feet. Any ceiling over 7 1/2 feet. CLMBR fits in almost any space. The footprint of the CLMBR is 35" x 32" x 88" perfect size for at-home use. Pedal clearance is 4.5 inches from the ground.

     

    CLMBR does not have to be bolted into the ground; however, it is an option if desired. With CLMBR’s lightweight design of 180 pounds and premium caster wheels allow effortless glide away when not in-use or for those with modular spaces.

     

    For more information on the CLMBR, see here.

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CLMBR MEMBERSHIP

  • What classes are available through CLMBR's Premium Membership?

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    With CLMBR's Premium Membership, members have access to track their progress, compete in challenges, climb alongside CLMBR Guide's with the class feature and much more. With a variety of class formats and the versatility of the machine, CLMBR is a one-stop shop for all your fitness needs. Through the Premium Membership, you can follow along to rhythm, bootcamp, strength, restorative and interval-based classes that are offered in a variety of lengths and difficulty-levels. Classes range from a quick 5 minute climb all the way up to a 45 minute advanced climb and have beginner, intermediate, and advanced classes. CLMBR has options for all fitness levels and schedules!

    Rhythm Based Classes 

    CLMBR’s Rhythm-based classes are taught to the beat of the music, making it easier to get lost in the moment  and challenging you to reach higher. Some Rhythm-based classes focus on metrics, like tempo, reach, and total vertical feet climbed, while others turn the numbers off and focus on the feeling of your body and the beat of the music. 

     

    Interval Based Classes 

    Interval-based climbs are time and music-based classes with programmed periods of work and recovery. With Interval classes, you'll improve your aerobic capacity, get a killer calorie burn, and increase speed and endurance. 

     

    Bootcamp Classes

    In the Bootcamp classes, you will be on and off the CLMBR, integrating floor work for strength training and climbing for cardio. Floor work may be done with body weight or equipment like dumbbells, resistance bands, or Bala rings. 

     

    Strength Classes

    Step off of your CLMBR into these functional strength and training workouts. With the Strength-based classes, you will be led through core and upper-body conditioning workouts that focus on building muscle and endurance.

     

    Restorative Maintenance Classes

    Wind down after a workout and stretch out your muscles with the Restorative Maintenance classes. Our CLMBR Guide's will guide you through a recovery and stretching session post-climb to help alleviate any muscle soreness. 

     

     

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  • CLMBR Connected Membership Options

    CLMBR now offers three-different membership options: Base, Metrics+ and Premium. Each membership plan is designed to fit with every member's fitness level and workout preference.

     

    Base Membership:

    The Base Plan is the basic membership that is offered at no cost and only includes the free climb option. This membership is beneficial to users that are interested in only using their CLMBR to climb and are not interested in participating in classes, challenges, achievements and more. All stats and data from previous climbs before the membership update will be saved but will only be available if the plan is upgraded to Metrics + or Premium.

     

    Metrics+ Membership:

    The Metrics+ Plan is offered at $9.99 a month. This plan is for CLMBR users that enjoy tracking their workout history and stats as well as reaching for achievements, benchmarks and challenges. Members of Metrics+ will also be able to open climb and modify their customizable home screen to show their recent accomplishments and climbs.

     

    Premium Membership:

    The Premium plan is $39.99 a month and is the most value-packed membership option offered.  Premium members will have access to the same features as Metrics+ but with the inclusion of over 500 On-Demand classes, competitions, guided climbs, the Friends feature and more. 




     

     

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  • How To Set Up Your CLMBR Membership

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    The CLMBR membership is one of the main features of the CLMBR experience and allows you to track workouts, browse new classes and more (you must have the Premium membership for these features).


    Here’s what you need to know to activate your CLMBR Connected membership: 

    Download the CLMBR Mobile App and create your CLMBR Profile 

    Your CLMBR profile is the core aspect of the CLMBR experience and where you track your workouts, browse OnDemand classes and more. For the best set up experience, download the CLMBR mobile app from the App or Google Play store and create your CLMBR profile before your CLMBR is delivered.

    Link and Activate your CLMBR Profile

    After your CLMBR has been delivered, you will sync the CLMBR app to the machine by using the 6 digit code that the machine will provide you with. After you connect to the CLMBR, you will be prompted to enter your credit card information in order to activate your membership.

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  • How to Set Up Multiple CLMBR Memberships

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    One of the many benefits of the CLMBR Connected Membership is that members can add up to four users to access our class library through one monthly subscription. 

     

    Step 1: Each user must set up their profile using the CLMBR Mobile App.

    Step 2: Once all users have a profile through the CLMBR Mobile App, connect the profiles to your CLMBR through the steps below:

    • On the CLMBR machine touch screen, click on the "+" to add additional profiles .
    • The CLMBR mobile app will provide a six-digit code to connect the profile to the machine and activate the subscription.
    • Users will then see their CLMBR profile on the home screen.

    Step 3: Select your profile photo from the home screen and select a class. As long as one membership is logged into the machine with a paid subscription, up to four users will have access to the class library.

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  • Features Of CLMBR's Membership

    The CLMBR mobile app allows you to stay connected to your CLMBR from anywhere. Push notifications about your progress will keep you motivated and notify you when new classes, challenges and competitions are available. You'll be able to choose from over 500 classes, set benchmarks to track your progress and much more!

    Achievements/Badges

    As a member of CLMBR’s Premium and Metrics+ membership, every recorded climb that is completed counts towards a badge of achievement. These badges are earned based on several factors during climbing: distance, milestones, streaks, holidays, records, variety, and challenges. The badges collected by completing these achievements illustrate each of these factors and are displayed on their account profile and CLMBR’s customizable screen.

     

    Goals and Activity Tracking 

    The Activity Tracking feature helps climbers to keep a consistent record of their completed climbs and challenge themselves to hit personal records. Users can track metrics such as distance climbed, badge progress, and average pace throughout their workout. Additionally, with the Fitness Goal filter on the app, climbers can target the type of workout they are most interested in. Users can select from; endurance, recovery, cardio, athletic performance, and strength training to view classes that specifically focus on their desired goals.

     

    Challenges

    The Challenge feature motivates members to push themselves to the next level during each climb. These challenges highlight a new and exclusive climb that is added monthly. After climbers have attempted each challenge, the leaderboard is generated based on the calculations of distance and time per climb. The most recent addition to the challenges is the La Rambla mountain, which stands at a whopping 13,470 feet. 

     

    Competitions 

    The Competition feature can be found under the Challenge tab and helps to encourage engagement in the CLMBR community and competition against other climbers. Members can choose to participate in either distance or time-based competitions and will then be matched against four other competitors. The winner of each Competition is determined by comparing each competitor's fastest times from their race.

     

    Classes

    By using the Class feature, climbers can work out alongside their favorite CLMBR guides as they are instructed through assorted levels of classes. There are three difficulty levels of the classes (beginner, intermediate and advanced) and the class collection is constructed to fit every skill level. Each class is timed and recorded, and overall metrics can be viewed after every session. The collection feature can also be used to view the new classes that are offered under a different theme monthly. 

     

    Guided Climbs

    The Guided Climb option helps newer climbers test their skills by completing interval climbs with the assistance of a visual aide to follow along with. This feature gives members the ability to view their interval time, target their metrics (tempo, reach, power and distance) and choose their preferred difficulty level, similar to that of the Class feature.

     

    Benchmarks 

    The Benchmark feature is a way for CLMBR users to measure their progress and track their endurance, sprint and power levels after each completed climb. The endurance level is how long it takes to climb to 500 feet, the power level is how much power climbers are able to produce in 30 seconds (power is calculated by combining the user’s stroke length, pace, and resistance setting) and the sprint level is based on how many vertical feet can be climbed in 30 seconds.



     

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ORDERING CLMBR

  • CLMBR 02 In-Home Trial Program

    IN-HOME TRIAL PROGRAM TERMS AND CONDITIONS

    First-time at-home CLMBR purchasers are eligible for our 30-Day In-Home Trial ("In-Home Trial), pursuant to which you will be able to try your new CLMBR within 30 days of installation. If you’re not satisfied with your CLMBR experience, simply reach out to our Customer Support Team within 30 days of installation and we’ll coordinate the return of your CLMBR. If you return your CLMBR within 30 days, you will receive a full refund less delivery and installation costs, provided that interest amounts paid to CLMBR financing partners may not be refunded.

    WHO IS ELIGIBLE FOR IN-HOME TRIAL?

    • First-time at-home purchasers of a new CLMBR.

    WHAT IS REFUNDABLE?

    • The cost of your CLMBR machine order (including tax, but less delivery cost) within 30 days after delivery and assembly.
    • Your CLMBR Membership fee purchased with your CLMBR.

    HOW TO REQUEST A RETURN?

    • Please contact our Customer Support Team at support@clmbr.com.  We will schedule the pickup of your CLMBR if a return is requested within 30 days after delivery and assembly at no cost to you (as long as you are in an eligible territory).

    IN-HOME TRIAL DOES NOT APPLY TO THE FOLLOWING:

    • More than one individual CLMBR per customer.
    • CLMBRs returned with excessive wear and tear.
    • In-Home Trial is not offered to deliveries in Alaska, Hawaii, Puerto Rico, U.S Virgin Islands, and ferry-only accessible locations.
    • To determine if your address is in an eligible territory, please contact our Customer Support Team using the contact information below.
    • All commercial sales of CLMBR are not subject to these In-Home Trial terms. To learn more about CLMBR’s commercial sales program, please click here.
    • Other promotions from CLMBR may not be combined with In-Home Trial.

    To learn more about CLMBR’s Return Policy, please click here.

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  • Payment Options

    We accept all major credit cards for full payment through our online store. Payment plan options are available through Affirm financing. Checking your eligibility won't affect your credit. Affirm rates are between 0–30% APR. A down payment may be required and applications are subject to eligibility check and approval. Payment options depend on your purchase amount and Affirm offers monthly payments over 12, 24, or 36 months.

     

    The estimated payment amount excludes taxes and shipping fees and actual terms may vary. Payment options through Affirm are provided by these lending partners: affirm.com/lenders. Visit affirm.com/help for more info.

     

    For specific questions regarding financing or if you have issues with your Affirm account, please email Affirm directly at help@affirm.com or call (855) 423-3729.




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  • Shipping Terms

    CLMBR is available for shipment within the continental United States. CLMBR does not currently offer international shipping or shipments to Hawaii, Alaska, Puerto Rico and other US territories. Note that we only support delivery to physical addresses:

    We are unable to deliver to PO Box’s, APO/FPO addresses or freight forwarders. CLMBR’s must be delivered by our third party delivery service and are not able to be picked up at local shipping hubs.

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DELIVERY & ASSEMBLY

  • White Glove Delivery and Installation

     

    Our White Glove delivery and installation service includes delivery of your CLMBR to your room of choice and full assembly. Certain conditions apply.

    What to expect the day of delivery and installation:

    • An adult 18 years or older must be present to receive your delivery
    • Your CLMBR will be delivered in one 180-pound box with the following dimensions: 92in L x 23.5in W x 16in H.
    • All technicians will be professional and respectful in your home. 
    • You will be asked where you would like your CLMBR installed. 
    • Your technician will make sure that your CLMBR hardware is properly assembled and powered on before leaving.
    • Covid safety and protocol are enforced to current local government standards. Masks are required by the delivery team.

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  • How To Prepare For Your CLMBR Delivery

     

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    Follow the steps below to prepare for your delivery and ensure a smooth experience:

    Verify the following measurements prior to delivery:

    • Your ceiling should be at least 90 inches tall so that there is enough room between your CLMBR and the ceiling.
    • A minimum of 34 x 33 inches is needed for the base and clearance of at least 48 inches behind the machine is necessary for upright lift after assembly. 
    • Ensure that your hallways, entryways, staircases and outdoor delivery routes are wide enough so the box can be carried safely to your space. We recommend roughly 16 inches tall x 24 inches wide and 92 inches in length. 
    • Ensure that there is an 8’ x 6’ clear space to allow for the set up of your CLMBR. This space will allow enough room for two people to stand on either side of the machine during assembly. 

    Additional tips for assembly and usage: 

    • Place your CLMBR near or close to your WiFi router for the best streaming experience and test your WiFi connectivity before delivery. 
    • Do not use extension cords or adapters. The 3 meter power cord that is included in the packaging must be able to reach an outlet.
    • Place a mat underneath your CLMBR to protect your floor and minimize sound. Made of extra-tough material and sized to fit into any room of your home, the CLMBR Mat effectively protects your floors from sweat.

     

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USING YOUR CLMBR


USING YOUR CLMBR

  • Get Ready To Climb

     

    Proper Form and Muscle Activation

    It is important to make sure that your spine is at a 75-degree angle and your torso is parallel to the uprights. Spinal alignment should be kept in a neutral position, and your chest should remain open with your shoulders pinched down and back to avoid hunching and to reinforce good posture. Your feet should be placed in the center of the pedal and secured with the footstrap. Knees should remain in line with the ankles. Your lower body should remain in a squat position, sitting back into your glutes and quads. Ensure there is no rounding or arching of the back. The deeper you sit back into the squat, the more muscle activation you will feel. 

    Handlebar Position and Adjustments

    In order to adjust the handlebars to your height, place both feet on the pedals and stand up straight, leveling your feet out with one another. Grab the handles to stabilize yourself and take a look at the ten vertical handlebar settings (1-10) on the left and right uprights of your CLMBR. The handlebars move up or down and should be adjusted to shoulder height or slightly below for the most comfortable climb. To move the handle bars up or down, pull the lever and slide the handle bars to your desired height. Push the lever down to secure the setting. Correct handlebar positioning ensures you are getting proper range of motion and maintaining good form.

    Foot and Pedal Adjustments

    Foot straps are optional but increase security and stability on your CLMBR. Should you choose to use them, place your foot onto the middle of the pedal and secure the strap across the widest part of your shoe. Adjust the strap so you can fit one or two fingers in between the strap and your shoe to maintain blood flow - the footstrap should never be completely flush or tight against your foot.

    Screen Adjustments 

    CLMBR Connected has a 21.5” touch screen. The screen display integrates with the machine for improved user functionality and usability. The display tilts forward up to 15 degrees for optimal viewing angles during "off machine" exercise and floor-based workouts. 

    Adjusting the Volume 

    One of the many benefits of CLMBR is the immersive experience. There are two ways to adjust the volume on your CLMBR to your preference: the volume button on the right side of the tablet or the volume button on the CLMBR screen.

    Dip Bar Functions 

    The bars on either side of the CLMBR are to be used for upper body dips which contribute to the full body workout. Whether used during a bootcamp class or used as a quick arm workout, the dip bars ensure muscle activation.



     

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  • How To Maintain Proper Form While Climbing

    Maintaining proper form while climbing is extremely important in order to keep your muscles and joints safe and to prevent strain. Although good form is intuitive on the CLMBR, it’s still important to be actively thinking about good body position, especially when you become fatigued. 

     

    Upper Body

    In order to protect your back and neck, make sure that your spine is at a 75 degree angle and your torso is parallel to the uprights. Spinal alignment should be kept in a neutral position, and your chest should remain open with your shoulders pinched down and back to avoid hunching and to reinforce good posture. 

     

    Your spine and torso should remain as still as possible and avoid shifting and swaying through the hips. Less movement in the torso will activate your abdominals, helping to strengthen the core and protect your lower back from potential injury. 

     

    Lower Body

    Your feet should be placed in the center of the pedal and secured with the footstrap. Knees should remain in line with the ankles. When the knees shift past the toes, it can cause pressure on the joints and tendons. Your lower body should remain in a squat position, sitting back into your glutes and quads. Ensure there is no rounding or arching of the back. The deeper you sit back into the squat, the more muscle activation you will feel. 

     

    Handlebars

    A light grip on the handlebars should be maintained throughout the entire workout. Squeezing the handlebars too tight can result in tension in the hands, neck, and shoulders. Keep the wrists long and relaxed. 

     

    Correct handlebar position is vital to proper form on the CLMBR. In order to adjust the handlebars to your height, place both feet on the pedals and stand up straight, leveling your feet out with one another. Grab the handles to stabilize yourself and take a look at the ten vertical handlebar settings (1-10) on the left and right uprights of your CLMBR.

    The handlebars move up or down and should be adjusted to shoulder height or slightly below for the most comfortable climb. 

     

    To move the handle bars up or down, pull the lever and slide the handle bars to your desired height. Push the lever down to secure the setting. Correct handlebar positioning ensures you are getting proper range of motion and maintaining good form.

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  • How To Adjust And Get Moving On Your CLMBR

     

    Are you ready to take your first climb? One of the great things about CLMBR is that it’s easy to set up with minimal adjustments needed.

     

    Watch our demo video or follow the steps below!

     

     

    1) Adjust the handlebars to your shoulders 

    In order to adjust the handlebars to your height, place both feet on the pedals and stand up straight, leveling your feet out with one another. Grab the handles to stabilize yourself and take a look at the ten vertical handlebar settings (1-10) on the left and right uprights of your CLMBR.

     

    The handlebars move up or down and should be adjusted to shoulder height or slightly below for the most comfortable climb. 

     

    To move the handle bars up or down, pull the lever and slide the handle bars to your desired height. Push the lever down to secure the setting. Correct handlebar positioning ensures you are getting proper range of motion and maintaining good form. 

     

    2) Secure the foot straps

    Foot straps are optional but increase security and stability on your CLMBR. Should you choose to use them, place your foot onto the middle of the pedal and secure the strap across the widest part of your shoe.

     

    Adjust the strap so you can fit one or two fingers in between the strap and your shoe to maintain blood flow - the footstrap should never be completely flush or tight against your foot. 

     

    3) Test your adjustment and climb

    Once the handlebars are adjusted to your height and you’re strapped in, it’s time to test your setup and form on your CLMBR.

     

    Sit back into your glutes and ensure that your upper body and spine are at a 75 degree angle in line with the machine. Move both your arms and legs in a cross crawl motion. While you climb, keep your torso and shins parallel with the vertical uprights of the machine and minimize swaying through the body.

     

    Your spine and torso should remain as neutral as possible and keep your abdominals engaged to protect your lower back. Hold the handles lightly, keep your wrists long and ensure that you can fully extend your arms while keeping your elbows relaxed. 

     

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  • How to Prepare For Your First Climb

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    Vertical climbing is unlike any other cardio exercises. Full body, low impact and efficient, follow the steps below to crush your first climb!


    Make sure to wear closed-toed sneakers while climbing. No special climbing shoes are required. Breathable and comfortable athletic clothing is recommended. Be sure to pace yourself and take breaks when you need them. It's also important to make sure that you're keeping a loose grip on the handlebars and taking a second to move your feet. This will help avoid any numbness that may occur in hands and feet while your body adjusts to vertical climbing. 

    Because of the intensity of the CLMBR workout, it is important to start small and work your way up to more challenging climbs. The CLMBR’s incremental resistance ranging from 1 to 11 offers the option to choose from varying levels of difficulty. By starting with an introductory class on a low resistance and slowly increasing the duration and resistance of your climbs, you will help your body become adjusted to the workout. 



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ASSEMBLY & MAINTENANCE


Machine Basics & Assembly

  • CLMBR 02 Assembly Guide

    Applies to the Following SKUs:
    CLCN22
    CLCN23

    CLPR22

     

    Tools Required
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    6mm Hex Key 6mm Hex Key.png
    6mm Hex Bit 6mm Hex Bit.png
    Phillips Head Bit Phillips Head Bit.jpg

     

    Parts Required
    SKU # ID SKU Description QTY Reference Image
    CN02-FA-320 A PIN - QUICK RELEASE 6X25MM 2 PIN - QUICK RELEASE 6X25MM.png
    CN02-FA-410 B SCREW - M10X1.25X50 BHC 2 SCREW - M10X1.25X50 BHC.png
    CN02-FA-409 C SCREW - M10X1.25X25 BHC 8 SCREW - M10X1.25X25 BHC.png
    CN02-FA-408 D WASHER - FLAT M10 10 WASHER - FLAT M10.png
    CN02-FA-369 G SCREW - M8X1.25X110 SHC 4 SCREW - M8X1.25X110 SHC.png
    CN02-FA-430 I SCREW - M5X0.8X30 BHP 2 SCREW - M5X0.8X30 BHP.png
    CN02-BA-007 E ASSEMBLY - LEVELING FOOT 2 ASSEMBLY - LEVELING FOOT.png
    CN02-AC-311 F SADDLE - DIP BAR 2 SADDLE - DIP BAR.png
    CN02-CC-009 H ASSEMBLY - KNOB 1 ASSEMBLY - KNOB.jpg
    CN02-AC-302 J HOLDER - WATER BOTTLE 1 HOLDER - WATER BOTTLE.jpg

     



    Procedure
    Step1.JPG

    1. Lay out all parts. Do not remove pins from upright upper pulleys until machine is fully assembled.

      Step2.JPG
    2. Lower console onto left upright.
      CLMBR Tech Pro Tip: With upright pins still installed, the pedal or handle can be moved up and down to help align couplers. Wiggle the pedal until the center console slides into place.

      Step3.JPG
    3. Insert Console Pin (A) into upright coupler and console. Ensure the ring on the pin sits flush in the curved surface. Rock the console to help align the holes.

      Step4.JPG
    4. Lower the right upright onto the console. (Fig. 4.1) Insert Console Pin (A) into upright coupler and console. (Fig. 4.2)
      CLMBR Tech Pro Tip: With upright pins still installed, the pedal or handle can be moved up and down to help align couplers. Wiggle the pedal until the center console slides into place.

      Step5.JPG
    5. Rotate the machine down to the floor. (Fig. 5.1) Plug the console power cord into the right upright jack. (Fig. 5.2)

      Step6.JPG
    6. Hold the U-Base above the ankles and plug the cable into the jack on the ankle face.


      Step7.JPG
    7. Slide the U-Base onto the upright ankles. Ensure both sides slide on at the same rate and the cable does not get pinched.
      CLMBR Tech Pro Tip: If the base doesn't install easily, ensure the uprights are relatively parallel and rock the base back and forth to slide it into position. If it is stuck on the last 0.5-1", use the long bolts (B) to pull the base into the ankles by tightening them first.

      Step8.JPG
    8. Start threading 10 (B & C) bolts with washers (D) by hand in the u-base. Tighten both long bolts first. Then, tighten 4 short bolts on both sides in an “X” pattern. Thread Leveling Feet (E) into uprights.

      Step9.JPG
    9. Rotate the machine on its side.

      Step10.JPG
    10. Install 2 bolts (G) through one Dip Bar Holder (F) and dip bar into the coupler and console. Repeat for other dip bar. If bolts do not start threading, rock console to help align holes. Ensure dip bars curve down and out from under machine.

      Step11.JPG
    11. Push the display tubes all the way forward. Rotate the machine on its back.

      Step12.JPG
    12. Raise the machine to standing.

      Step13.JPG
    13. Push the display tubes back and slide the display onto the mounting bracket.

      Step14.JPG
    14. Install 2 display mounting screws (I). Connect power and data cables on back of display.

      Step15.JPG
    15. Slide the Resistance Knob (H) onto the console housing shaft by aligning the D-profiles. Press down firmly to full seat the knob. Check that there is a clicking sound when the knob is turned.

      Step16.JPG
    16. Remove pin from the upper pulley on both uprights.

      Step17.JPG
    17. Install Bottle Holder (J) on either upright.

      Step18.JPG
    18. Rock machine back on wheels and move to desired location.

      Step19.JPG
    19. Level machine by adjusting feet underneath the machine.

      Step20.JPG
    20. Connect power supply to U-Base.

      Step21.JPG
    21. Verify correct operations:
      - Machine turns on
      - Handles adjust smoothly

      Start a workout and confirm:
      - No abnormal sounds
      - 1-11 resistance (1)
      - 20 inch max reach (2)

     

    Download a copy of the CLMBR 02 User Manual, or a printable version of this assembly guide below:

    View article

Machine Maintenance

  • WI-1012 – Wiping the Upright Tracks

    Applies to the Following SKUs:
    CLCN22
    CLCN23
    CLPR22

    Background

    The upright tracks should be wiped down on a regular, biweekly interval, or every 200,000 feet climbed. Wiping the upright tracks reduces the risk of debris embedding into the handle and pedal carriage wheel which may damage the bearings.

    Tools Required
    Clean, dry cloth
    4mm Hex Key (if Quick Release pins are not available)
    5mm Hex Key (if Quick Release pins are not available)

     

    Parts Required
    SKU # SKU Description Reference Image
    CN02-FA-320 PIN – QUICK RELEASE 6X25MM (QTY 2) PIN - QUICK RELEASE 6X25MM.png

    Procedure

    1. Without standing on the machine, level the handles and pedals so they’re at roughly the same height.
    2. This step requires the silver upright upper pulley lockout pins that were initially installed in the uprights. If pins are not available, use the 4mm and 5mm hex keys. Insert the pins (or hex keys) through the slot in the upper pulley of each upright so that it goes all the way through the upper pulley bracket and prevents the handle/pedal from moving more than about ½ inch. These pins or hex keys need to stay installed for safety until the maintenance is complete.
      Upright Lockout.png

    3. Using a clean, dry cloth, wipe the inside of the upright’s handle and pedal tracks on the 6 faces indicated on the image. Wipe above and below both the handle and pedal carriages. Repeat on the alternate side upright.

      DO NOT USE ANY CLEANERS ON THE TRACKS.

      Handle Carriage Track.pngPedal Carriage Track.png
      Upright Cross Section.png
    4. Remove the upright upper pulley lockout pins.

    View article

  • WI-1010 - Preventative Maintenance

    Applies to the Following SKUs:
    CLCN22
    CLCN23
    CLPR22

    Background
    Performing regular preventive maintenance can extend the life of the machine and reduce unscheduled downtime.

    Interval Action
    After Each Use
    • Wipe down the machine. Refer to WI-1006 - Cleaners and Lubricants for more information.
    Weekly or 50,000 feet climbed

    Biweekly or 200,000 feet climbed

    • Wipe debris from the upright tracks. Refer to WI-1012 – Wiping the Upright Tracks for more information.
    • Check that the machine is level

    Monthly or  400,000 feet climbed

    • Perform actions for biweekly interval
    • Cycle power - disconnect power at the base, then reconnect power
    • Check that:
      • Pedal straps are in good condition
      • Bottle holder is secure and in good condition
      • Handles adjust easily
      • There are no abnormal noises at all resistance levels
      • Maximum reach is 20 inches
      • Resistance levels 1 - 11 display on screen
      • Physical resistance changes from 1 – 11

    Quarterly or 1.25 million feet climbed

    • Perform actions for biweekly and monthly intervals
    • Check upright belt tension
    • Clean and grease the track on the handle carriages
    • Check and tighten:
      • Dip bar bolts
      • U-base bolts
      • Upright ankle bolts
    • Remove and inspect pedal bolts for wear

    Semi-annual or 2.5 million feet climbed

    • Perform actions for biweekly, monthly, and quarterly intervals
    • Check that flywheels and calipers are aligned
    • Check and tighten:
      • Console drive system front and rear mounting bolts
      • Knob housing and fan bolts
      • Actuator mounting bolts, link arm bolts, guide rod bolts
      • Clean fan
      • Grease jaw couplers and spiders

    Annual or 5 million feet climbed

    • Perform actions for biweekly, monthly, quarterly, and semi-annual intervals
    • Check that decals are in good condition and legible

     

    Download a printable copy of the CLMBR 02 preventative maintenance schedule below:

    View article

  • WI-1011 – Brushing the Upright Pulleys

    Applies to the Following SKUs:
    CLCN22
    CLCN23
    CLPR22

    Background

    The upright pulleys should be cleaned at a regular, weekly interval or every 50,000 feet climbed. Brushing the pulleys reduces the risk of squeaks resulting from small debris which can lodge in the pulley teeth.

    Tools Required
    Firm Bristled Nylon or Similar Brush

     

    Recommended Vendors
    Vendor Vendor Model # Product Name
    McMaster-Carr 63935T51 3-1/2" x 1" Brush with Handle, 12" Overall Length
    Amazon B08HQKQ97N JIANYI Kitchen Scrub Brush
    Staples CW56792 Coastwide Professional 9" Grout Brush
    The Home Depot 309996461 Anvil 7 in. Grout Brush

    Procedure

    1. Step onto the machine as you normally would to begin a climb. Center the handles and pedals so you’re standing level.

    2. Position the handles at shoulder height by pulling the lever and sliding the handles into position.
      Handle Adjustment.png


      CAUTION
      The next steps require working inside the upright track. Keep body parts and clothing clear of the track opening while performing this maintenance action.


    3. Place the brush onto the bottom of the right-hand upright’s upper pulley. The brush bristles should be pushed into the root of the pulley’s teeth.
      Brushing Pulley Teeth.png
    4. While holding the brush in position and your left-hand on the left-hand side’s handle, begin climbing and complete 5 strokes about 12 inches in length.

    5. Repeat the process for the lower pulley as shown in the above image, positioning the brush on the top of the pulley.

    6. Repeat steps 3-6 for the left-hand upright.

    View article

TROUBLESHOOTING & SERVICE


Adjustment Procedures

  • WI-3104 - Lubricating the Upright Belts and Pulleys

    Applies to the Following SKUs:
    CLCN22
    CLCN23
    CLPR22

    Issue

    The upright belt is squeaking after usage and cannot be resolved via WI-1011 – Brushing the Upright Pulleys.

    Tools Required
    100% Pure Silicone Oil, 350cSt (CRC Heavy Duty Silicone is an approved alternative)

    Procedure

    1. Before performing this Work Instruction, ensure WI-1011 – Brushing the Upright Pulleys has already been attempted and upright belt squeaks are still presenting.

    2. Stand level on the machine. Re-position the handles to shoulder height using the handle position adjustment lever.
      Level the Handles.png

      CAUTION
      The following steps require working in and around the upright extrusion. Pinch points exist in the working area. Be careful to avoid allowing your hands or clothing inside the extrusion.

      Spray or apply a light amount of silicone lubricant directly between the upright belt and lower pulley.

      Do not apply too much lubricant, a little goes a long way.
      Upright Lubricant Application Area.png
    3. Apply a similar amount of lubricant on the alternate side of the pulley.

    4. Place the lubricant aside and climb 10-12 strokes with a 12 inch or greater reach.

    5. Repeat steps 3-5 on all [4] pulleys, located at the mid-section of the machine and top of the upright on the left and right sides.
      Upright Pulley Locations.png

    6. If the uprights continue squeaking, attempt steps 3-6 [3] more times. If the squeak continues, contact CLMBR Customer Support.

    Download a printable copy of WI-3104 - Lubricating the Upright Belts and Pulleys below:

    View article

Service Bulletins

  • Service Bulletin – SB02-230601 - Handle Installation During Initial Assembly

    Applies to
    CLMBR02 Pure machines serial numbers ARCLPR23040001 and higher
    CLMBR02 Connected machines serial numbers ARCLCN23240001 and higher

     

    Issue
    The handles no longer come pre-installed on the uprights and are now packed separately in the box. The handles are installed during initial assembly after the machine is rotated onto its back and prior to raising it to standing.

    Tools
    5mm hex key

     

    Parts
    Left Handle
    Right Handle

    Procedure

    1. During the initial assembly, follow the assembly steps until the machine has been rotated on its back.

    Machine

    2. Remove the lower stop bolt (5mm hex key) from the left handle carriage.

     

    NOTE: The stop bolt is very short and can easily fall into the upright

    Handle

    3. Lift the left handle release lever and continue to slide the handle to the top of the track. Release the lever and ensure the handle locks into place.

    Handle

    4. Reinstall the stop bolt.

    Handle

    5. Remove the lower stop bolt (5mm hex key) from the right handle carriage.

     

    NOTE: The stop bolt is very short and can easily fall into the upright

    Handle

    6. Lift the right handle release lever and continue to slide the handle to the top of the track. Release the lever and ensure the handle locks into place.

    Handle

    7. Reinstall the stop bolt.

    Handle

    8. Continue assembling the machine according to assembly instructions.

     

    View article

POLICIES & WARRANTIES


POLICIES & WARRANTIES

  • CLMBR Return Policy

    RETURNING YOUR CLMBR

    If you are not satisfied with your purchase of a new CLMBR, you can request a return within 30 days after your installation. Unless your purchase is eligible for our In-Home Trial, this Return Policy applies. 

    CLMBR’s Return Policy does not cover ordinary wear and tear or damage caused by improper use or accidents subject to the terms of our Commercial Warranty or In-Home Warranty, as applicable.

    Because of the size and weight of our fitness products, we do not offer a refund for any shipping or delivery charges that you may have paid to receive your CLMBR.  Returns made outside of In-Home Trial must be approved and if approved will be charged an additional return shipping fee of $350 or more for, depending on your location. 

    If your CLMBR is returned in damaged condition, with missing parts, or otherwise has signs of abuse, CLMBR reserves the right to refuse a refund or to charge additional restocking fees, at CLMBR’s sole discretion.

    To initiate a CLMBR return, please contact our Customer Support Team at support@clmbr.com. 

    IN-HOME TRIAL OFFER 

    We also offer a 30-Day In-Home Trial for first-time at-home purchasers of a CLMBR in which you will receive a full refund on your CLMBR, as well as a refund for membership payments made during your trial.  For more information, see our In-Home Trial Terms and Conditions. Please note, interest paid to CLMBR’s third-party financing partners will not be refunded in connection with your return of a CLMBR through the In-Home Trial.

    RETURNING YOUR CLMBR ACCESSORIES + APPAREL 

    The following terms apply to CLMBR Accessories and Apparel:

    • Accessories or Apparel purchased online may be returned for a refund online only, within 30 days of delivery.
    • Apparel must be unwashed, unworn and with the tags attached.
    • Proof of payment must accompany the return.
    • All returned products must be shipped with the original packaging.
    • CLMBR is not responsible for packages lost in transit without proof of tracking.
    • Refunds for purchases will be credited back to the original card only.

    The original shipping fee is non-refundable.  If any items were purchased with a referral code, your order will be refunded in the form of a new code for the amount of the returned items.  Please contact Customer Support for your referral refund.

    To initiate an Accessory or Apparel return, please contact us at support@clmbr.com.

    View article

  • CLMBR 02 LIMITED COMMERCIAL WARRANTY

    CLMBR 02 LIMITED WARRANTY (“LIMITED WARRANTY”)

    This Limited Warranty is issued by CLMBR, Inc. (“CLMBR”) and applies only to the components and all original parts included with the CLMBR 02 (the “Product”) when used in a commercial, indoor setting.  Any other use of the Product shall void this Limited Warranty.  During the applicable Limited Warranty periods described below, CLMBR warrants that the Product will be free of defects or malfunctions under normal use.  Certain exclusions apply, as further described in this Limited Warranty.

     

    WHAT DOES THIS WARRANTY COVER?

    The Limited Warranty covers the original product purchaser, and does not extend to any states, territories or countries outside the contiguous United States (including, but not limited to, Alaska, Hawaii and Puerto Rico).  The Limited Warranty applies only so long as the Product remains in the possession of the original purchaser.  For the avoidance of doubt, the Limited Warranty cannot be assigned or transferred to any subsequent purchaser or user of the Product and is not available to Products that were purchased from any source other than CLMBR (unless expressly authorized by CLMBR).

     

    WHAT IS THE LIMITED WARRANTY PERIOD?

    The Limited Warranty period is as follows, beginning from the date of purchase and delivery of the Product, whichever is later.

    Item: Warranty Period:
    Touchscreen / Display 3 Years
    Frame (excluding any moving parts bolted to the structural frame) 3 Years
    Components (including water bottle holder, leveling feet, handles, pedals, foot straps, resistance system and belt) 18 Months
    Power Supply 1 Year
    Hardware (i.e., screws) 3 Years
    Replacement Parts Remainder of original Limited Warranty period or 45 days, whichever is longer

     

    CLMBR will cover the labor cost for the repair or replacement made under this Limited Warranty for a period of eighteen (18) months from the date of original delivery, or for any additional period that is required by applicable law.  Except where applicable law requires otherwise, repair labor is not covered if a Product is moved to a location that is outside the contiguous United States (i.e., excluding Alaska, Hawaii and Puerto Rico).

     

    WHAT IS NOT COVERED BY THE LIMITED WARRANTY?

    The Limited Warranty does not cover the following:

     

    • Products that are, or that CLMBR reasonably believes to be, stolen, counterfeit, or purchased from an unauthorized distributor or reseller.
    • Products purchased or used outside the contiguous United States.
    • Products missing serial numbers.
    • Software and software functionality.
    • Data loss and any costs associated with data recovery.
    • Damage or equipment failure due to normal wear and tear, installation, relocation, repair, improper or negligent assembly of the Product or any accessories, or maintenance (other than in each case that is caused by a CLMBR authorized service technician), use of the Product beyond its design and its intended purpose, use of the Product with parts or accessories from third parties, or with parts or accessories not originally intended for or compatible with the Product, or any use contrary to the instructions in the CLMBR User Manual, the technical specifications or other published guidelines relating to the Product.
    • Damage or equipment failure due to accident, abuse, improper or abnormal use, neglect, corrosion, discoloration of paint or plastic (or any other change in cosmetic appearance that does not affect performance), theft, vandalism, fire, flood, wind, lightning, freezing or other natural disasters or acts of God of any kind, electrical wiring, power reduction, power fluctuation or power failure from whatever cause, unusual atmospheric conditions, collision, introduction of foreign objects, or modifications that are unauthorized or not recommended by CLMBR.
    • Damage to your property, home, walls, or floors that may result from installation or removal of the Product.
    • Products that have been resold.
    • Damage caused by improper or incorrectly performed maintenance or repair.
    • Damage caused by improper installation, relocation, or uninstallation.
    • Any attempt to move, repair, or assemble fitness equipment creates a risk of injury and property damage (including a risk of damage to the Product itself)). CLMBR is not responsible or liable for any damage or injury incurred during, or as a result of, any move, repair, attempted repair or assembly of equipment by anyone other than a CLMBR authorized service technician. All moves, repairs or assemblies attempted by you or your agents are undertaken AT YOUR OWN RISK and CLMBR will have no liability for any injury to persons or property arising from such attempted moves, repairs or assemblies.
    • Labor will no longer be covered by this Limited Warranty if the Product is moved outside of the contiguous United States (i.e., Alaska, Hawaii and Puerto Rico).

    HOW DO YOU SUBMIT A CLAIM?

    Contact CLMBR at support@clmbr.com to report any Product issues and open a claim under the Limited Warranty.  You must CLMBR Customer Support with:

     

    • Serial number or order number of your Product (if applicable);
    • Copy of the dated receipt, or other proof of purchase indicating the date purchased;
    • Description of the non-conformity or defect; and
    • Photographs of the non-conformity or defect.

     

    Our team will reach out to you to attempt to resolve your issue.  If the issue cannot be addressed remotely, CLMBR may dispatch a technician to further investigate and troubleshoot.

     

    If your Product has a defect or malfunction covered by this Limited Warranty, CLMBR will repair, replace, or refund the Product at the sole discretion of CLMBR.  If CLMBR determines that a Product should be replaced, CLMBR may not return the original Product to you, nor can CLMBR guarantee replacement or repair of the Product without risk to or loss of data stored on your original Product.

     

    WHAT LAW GOVERNS THE LIMITED WARRANTY?

    The laws of the State of Colorado, USA, govern this Limited Warranty, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction.

     

    Any implied warranties, including the implied warranty of merchantability and the implied warranty of fitness for a particular purpose, shall be limited in duration to the period of this Limited Warranty. This Limited Warranty does not extend any implied or statutory warranties, conditions, or representations regarding the Products or any connected software or services.  CLMBR does not assume any liability for any special, indirect, incidental, punitive, or consequential damages of any kind whatsoever, including but not limited to loss of profits or revenues, loss of data, loss of use of the Products, cost of replacement or substitute items, or loss of use during the period that the Product is being replaced or repaired.  Further, CLMBR shall not be liable to you for any special, consequential, incidental, indirect, or punitive damages of any kind whatsoever, even if CLMBR has been advised as to the possibility of such damages, for any claim arising from or related to this Limited Warranty, regardless of the form of action, whether in contract, tort (including negligence), product liability, lost revenue, lost profit, lost data, or privacy, or any other cause of action or legal or equitable theory.

     

    In no event shall CLMBR’s liability for any claim arising out of or related to this Limited Warranty exceed the price paid by you for purchase of the Product, regardless of the form of action, whether in contract, tort (including negligence), product liability, lost revenue, lost profit, lost data, or privacy, or any other cause of action or legal or equitable theory.

     

    Some states do not allow limitation of implied warranty, so the limitations in this Limited Warranty may not apply to you. This Limited Warranty gives you specific legal rights, and you may also have other rights, which vary from state to state and country to country.  This Limited Warranty does not affect any rights you have under the laws in your jurisdiction concerning the sale of consumer goods (including, without limitation, national laws implementing EC Directive 44/99/EC).

     

    MORE QUESTIONS?

    If you have questions around the Limited Warranty, or are needing to initiate a claim, please email support@clmbr.com or give us a call at 909-330-3807.



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  • CLMBR 01 AND 02 LIMITED HOME USE WARRANTY

    CLMBR 01 AND 02 LIMITED WARRANTY (“LIMITED WARRANTY”)

    This Limited Warranty is issued by CLMBR, Inc. (“CLMBR”) and applies only to the components and all original parts included with the CLMBR 01 and 02 (together, the “Products”) when used in a non-commercial, in-home, indoor setting.  Any other use of the Products shall void this Limited Warranty.  During the applicable Limited Warranty periods described below, CLMBR warrants that the Products will be free of defects or malfunctions under normal use.  Certain exclusions apply, as further described in this Limited Warranty.

     

    WHAT DOES THIS WARRANTY COVER?

    The Limited Warranty covers the original product purchaser, and does not extend to any states, territories or countries outside the contiguous United States (including, but not limited to, Alaska, Hawaii and Puerto Rico).  The Limited Warranty applies only so long as the Product remains in the possession of the original purchaser, or, for a gifted Product, the owner of the original membership attached to the Product.  For the avoidance of doubt, the Limited Warranty cannot be assigned or transferred to any subsequent purchaser or user of the Product and is not available to Products that were purchased from any source other than CLMBR.

     

    WHAT IS THE LIMITED WARRANTY PERIOD?

    The Limited Warranty period is as follows, beginning from the date of purchase and delivery of the Product, whichever is later.

    Item: Warranty Period:
    Touchscreen / Display 1 Year
    Frame (excluding any moving parts bolted to the structural frame) 1 Year
    Components (including water bottle holder, leveling feet, handles, pedals, foot straps, resistance system and belt) 1 Year
    Power Supply 1 Year
    Hardware (i.e., screws) 1 Year
    Replacement Parts Remainder of original Limited Warranty period or 45 days, whichever is longer

     

    CLMBR will cover the labor cost for the repair or replacement made under this Limited Warranty for a period of one (1) year from the date of original delivery, or for any additional period that is required by applicable law.  Except where applicable law requires otherwise, repair labor is not covered if a Product is moved to a location that is outside the contiguous United States (i.e., excluding Alaska, Hawaii and Puerto Rico).

     

    WHAT IS NOT COVERED BY THE LIMITED WARRANTY?

    The Limited Warranty does not cover the following:

     

    • Products that are, or that CLMBR reasonably believes to be, stolen, counterfeit, or purchased from an unauthorized distributor or reseller.
    • Products purchased or used outside the contiguous United States.
    • Products missing serial numbers.
    • Use of the Products for commercial purposes or for any use other than normal use in a single family or household.
    • Software and software functionality.
    • Data loss and any costs associated with data recovery.
    • Damage or equipment failure due to normal wear and tear, installation, relocation, repair, improper or negligent assembly of the Product or any accessories, or maintenance (other than in each case that is caused by a CLMBR authorized service technician), use of the Product beyond its design and its intended purpose, use of the Product with parts or accessories from third parties, or with parts or accessories not originally intended for or compatible with the Product, or any use contrary to the instructions in the CLMBR User Manual, the technical specifications or other published guidelines relating to the Product.
    • Damage or equipment failure due to accident, abuse, improper or abnormal use, neglect, corrosion, discoloration of paint or plastic (or any other change in cosmetic appearance that does not affect performance), theft, vandalism, fire, flood, wind, lightning, freezing or other natural disasters or acts of God of any kind, electrical wiring, power reduction, power fluctuation or power failure from whatever cause, unusual atmospheric conditions, collision, introduction of foreign objects, or modifications that are unauthorized or not recommended by CLMBR.
    • Damage to your property, home, walls, or floors that may result from installation or removal of the Product.
    • Products that have been resold.
    • Damage caused by improper or incorrectly performed maintenance or repair.
    • Damage caused by improper installation, relocation, or uninstallation.
    • Any attempt to move, repair, or assemble fitness equipment creates a risk of injury and property damage (including a risk of damage to the Product itself)). CLMBR is not responsible or liable for any damage or injury incurred during, or as a result of, any move, repair, attempted repair or assembly of equipment by anyone other than a CLMBR authorized service technician. All moves, repairs or assemblies attempted by you or your agents are undertaken AT YOUR OWN RISK and CLMBR will have no liability for any injury to persons or property arising from such attempted moves, repairs or assemblies.
    • Labor will no longer be covered by this Limited Warranty if the Product is moved outside of the contiguous United States (i.e., Alaska, Hawaii and Puerto Rico).

    HOW DO YOU SUBMIT A CLAIM?

    If your CLMBR has a decal on the back of the center console, please scan the QR Code to submit a Service Request Form.  If not, please click here to report any Product issues and open a claim under the Limited Warranty.  Be sure to include video and/or images to show the service behavior clearly – the more information the better!

     

    Our team will reach out to you to attempt to resolve your issue.  If the issue cannot be addressed remotely, CLMBR may dispatch a technician to further investigate and troubleshoot.

     

    If your Product has a defect or malfunction covered by this Limited Warranty, CLMBR will repair, replace, or refund the Product at the sole discretion of CLMBR.  If CLMBR determines that a Product should be replaced, CLMBR may not return the original Product to you, nor can CLMBR guarantee replacement or repair of the Product without risk to or loss of data stored on your original Product.

     

    WHAT LAW GOVERNS THE LIMITED WARRANTY?

    The laws of the State of Colorado, USA, govern this Limited Warranty, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction.

     

    Any implied warranties, including the implied warranty of merchantability and the implied warranty of fitness for a particular purpose, shall be limited in duration to the period of this Limited Warranty. This Limited Warranty does not extend any implied or statutory warranties, conditions, or representations regarding the Products or any connected software or services.  CLMBR does not assume any liability for any special, indirect, incidental, punitive, or consequential damages of any kind whatsoever, including but not limited to loss of profits or revenues, loss of data, loss of use of the Products, cost of replacement or substitute items, or loss of use during the period that the Product is being replaced or repaired.  Further, CLMBR shall not be liable to you for any special, consequential, incidental, indirect, or punitive damages of any kind whatsoever, even if CLMBR has been advised as to the possibility of such damages, for any claim arising from or related to this Limited Warranty, regardless of the form of action, whether in contract, tort (including negligence), product liability, lost revenue, lost profit, lost data, or privacy, or any other cause of action or legal or equitable theory.

     

    In no event shall CLMBR’s liability for any claim arising out of or related to this Limited Warranty exceed the price paid by you for purchase of the Product, regardless of the form of action, whether in contract, tort (including negligence), product liability, lost revenue, lost profit, lost data, or privacy, or any other cause of action or legal or equitable theory.

     

    Some states do not allow limitation of implied warranty, so the limitations in this Limited Warranty may not apply to you. This Limited Warranty gives you specific legal rights, and you may also have other rights, which vary from state to state and country to country.  This Limited Warranty does not affect any rights you have under the laws in your jurisdiction concerning the sale of consumer goods (including, without limitation, national laws implementing EC Directive 44/99/EC).

     

    MORE QUESTIONS?

    If you have questions around the Limited Warranty, or are needing to initiate a claim, please email support@clmbr.com or give us a call at 909-330-3807.



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